Nonverbal Behaviors Of Service Personnel And Customer Satisfaction

Research Proposal : Effects of Non-verbal dialogue of Service force-out on Customer Satisfaction Part I . literature REVIEWPart I . LITERATURE REVIEWThe earliest researchers (Birdwhistle , 1970 ) suggested that alone words do not carry meaning in communication . In oral communication both verbal and gestural atomic number 18 involved . Through both verbal and sign-language(a) communication the audiences git soft understand the speaker s messageSTRATEGIES FOR AN EFFECTIVE nonverbal DELIVERYThe strategies which convey non verbal cues are1-posture2-movement3-gestures4-facial expressions5-appearanceThese are the main strategies which show the nonverbal attitude1-POSTUREThe posture plays important role in verbal and nonverbal delivery . Through posture one can easily convey their message to other people .

Few examples are-When a sales person stands straight and gives complete balance on their foot , it means they show the impression of complete make on their body without saying any word-Mostly the women sales force-out use low heeled office when speaking because high heeled shoes causes them to rock from side to side and gives negative impression . pattern can depict high level of bond surrounded by the customer and sales personnel (Bull 1987 Harper et . al , 1978 . A negative orientation of posture can lead to disqualification of the ware and service offered to the customer (Autry et . al , 2007 . A friendly and a bit casual orientation from the sales person can lead to a positive impression of the product or service offered2-MOVEMENTThe movement plays an important role in any ones life Sometimes it also helps in...If you want to get a full essay, order it on our website: Ordercustompaper.com

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