Proposal of Shonali Bank

Customer Satisfaction and Its Impact on Service learning of Sonali aver Problem Statement In the accredited study, the questioner will phthisis five strategic dimensions like reliability, responsiveness, assurance, empathy, and tangibles to muster out the node avail case of Sonali Bank. The problem statement, then, is stated as follows: The current study will identify the customer profit superior of Sonali Bank considering key dimensions such as reliability, responsiveness, assurance, empathy, and tangibles. Research Objectives The draw a bead on of the study was to present the relationship between service tonus with customer satisfaction and customer loyalty in Sonali Bank, the wind public sector bank in Bangladesh. The main objectives of the research are: ? to understand the customer perceptions on different service quality dimensions while dealing with this bank ? to make recommendations for improving the quality and soundness of different services provided to the customers by Sonali Bank Importance/Benefits In the modern competitive environment, the pursuit of service quality is directly considered to be an essential strategy.

Offering a superior harvest-feast is no longer sufficient, as firms in the 21st blow economy compete on a much broader platform. In terms of the banking sector, service quality has become an increasingly alpha factor for success and survival. Provision of high quality service aids in meeting several requirements such as customer satisfaction and its consequent loyalty and market share, soliciting natural customers, improved productivity, financial performance and profitability. It has also become an important research topic because of its important relationship to corporate marketing and financial performance. In the current study the researcher intends to find out the customer service performance of Sonali Bank. The research has the potential for ongoing customer satisfaction program initiated by Sonali Bank and... If you want to get a full essay, order it on our website: Ordercustompaper.com

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